Frequently Asked Questions (FAQ)
General
No, we sell to the trade only. You must have a trade account with us to be able to place an order.
Once you register your account on our website you will:
– have access to trade pricing
– be able to order online memo samples free of charge
– have access to our stock-check
You can register your online account here. Our application only takes a few minutes to complete. Once submitted and reviewed, you will receive a welcome email confirming your approval. If you don’t see this email within one business day, please check your spam folder or reach out to our team for help.
About Fabric
If you’re unsure how much fabric you should order for your project, we suggest seeking advice from a local workroom. A professional workroom will be able to recommend the precise yardage needed for your specific project requirements. Ensure to provide them with the pattern repeat and information from the product listing. In case you’re uncertain, it’s wise to order some extra fabric to be on the safe side.
Although we make every effort to provide the best possible color match, we cannot guarantee an exact match for future reorders. If an exact color match is required, please request a cutting of present stock for approval (CFA) or send a cutting to be matched. Please note that CFAs are not offered in the following scenarios: orders under 3 yards, specialty products or panel designs.
Whenever is possible we will try to accommodate such request. Unfortunately, we can’t guarantee that your fabric order will ship as a single continuous piece. It all depends on the quantity needed and your specific requirements. However, we’ll make every effort to offer the best possible solution for your project.
Yes, we are always open for custom requests and ideas. Creating a custom pattern normally means producing a minimum of 100 yards – everything depends on the quality of the fabric you are looking for. We have a wide network of excellent weavers so we can almost do anything you might need!
Return Policy
Orders that have been cut and/or shipped cannot be cancelled; orders that require a new production that has been already launched cannot be cancelled. If the client requires a return after the goods has been shipped, if we can accommodate the request, a 30% restock fee will be charged. In any case a return requires a written approval of Sedallo LLC and can be accepted only if goods are in the original unopened packaging and in perfect conditions.
Acceptance of goods: all packages should be inspected upon receipt. If the parcel is received damaged or in bad conditions, a complaint must be made by the recipient to the carrier. It is recommended to take a picture of the damaged parcel.
Possibly packages must be opened as soon as possible, and the content must be inspected carefully, verifying the yardage and color and any possible visible defect before cutting and using the fabrics. No complaints will be accepted after any cutting or use and, in any case, ahead of 2 calendar weeks from the date of delivery. All complaints must be made in writing within 10 business days from the date of delivery. Our liability is strictly limited to the value of the fabrics invoiced.
Shipping & Delivery
Once the order is placed and confirmed, we dispatch the in-stock items on the same/next business day. Our default shipping method is FedEx ground, and we don’t require a signature unless you request it.
In case you want to ensure that the package is received by a specific person, requesting a signature is advisable, especially if the delivery address is a construction site or a workroom. Just inform us if you want a signature to be mandatory for your order.
Express shipping is available for all orders – please specify when placing an order. Once your order ships, an invoice with tracking number will be sent within one business day to the email address associated with your Sedallo account.
Yes. Please contact us for a quote and details on duties, taxes and fees on all shipments outside the USA.
Lead time once the goods are shipped with FedEx Ground from our warehouse based in Michigan:
